Experience Projects I’ve Managed

A Unified Experience is more than a channel, a story, or piece of content. It’s about building a frictionless journey—from the user’s first curious moment to building a lifetime of loyalty.
— Jai V

Titles: Heads Up! + Heads Up! Netflix

Genre: Mobile Game - Puzzle, Charades Party Game
Role: Producer
Platform: Mobile iOS (iPhone & iPad) + Android
Game Release: May 2013
Engine: Objective-C and Swift (iOS) + Unity (Android)
Project Duration: 2 years
Team Size: 15

Gaming Industry

Company: Warner Brothers + Ellen Games - Heads Up! Game Team

Responsibilities

  • Team management

  • Retrospectives

  • Build Reviews & Submissions

  • Feature and Test Planning

  • Crash and Bug Monitoring

  • Milestone Management

  • Backlog Tracking and Management

Production Tools & Software

  • Notion

  • Confluence

  • Apple Store and Google Play Console

  • Swrve

  • Figma

  • Testflight + xCode (iOS)

Roadmapping + Workflow Management

The introduction of quarterly roadmapping, more comprehensive dev workflows, and project briefs.

As a result, it significantly improved the team’s ability to pivot when needed, and strategically balance feature updates and content releases to create more sustainable development cycles.

We went from being constantly at risk of releasing a day or two behind to having releases ready 5-7 business days ahead across both iOS and Android platforms.

Quality Control + Testing

Aligned test and publishing processes so that it actually made sense for our team's unique workflow.

Review monitoring and performance tracking combined with a revamp of the build submissions process allowed the team to set clearer success metrics from the start and identify what really worked and what didn’t. Since then, we have been able to spot issues early and coordinate rapid fixes as needed.

Post production bug numbers dropped, our split testing became more reliable, and the whole development cycle became more predictable.

Live Ops + Content Release Management

Managed the day-to-day operations of live content updates and coordinated major holiday events and promotional campaigns across multiple platforms.

My approach focused on streamlining content workflows - from providing guidance on content and art asset delivery planning to setting timing on content releases across iOS and Android.

This was supported by increasing visibility on content roadmaps, coordinating approvals, working with the team to set realistic delivery deadlines, and managing dependencies with external partners.

Company: Rainbow Unicorn Games - Romancing Jan

Title: Romancing Jan

Genre: Narrative
Role: Producer
Platform: TBD
Engine: Unity
Project Duration: 1+ Year
Team Size: 13+
Game Page: www.romancingjan.com/digital

Responsibilities

  • Team management

  • Demo Reviews

  • Feature Planning

  • Sprint & Milestone Management

  • Backlog Tracking and Management

Production Tools & Software

  • Notion

  • Miro

  • Figma

  • Click Up

Special Project: RUG Content Migration and Notion Hub Build-Out

Duration: 3 Months

Fully owned the entire migration process from Microsoft Teams to Google Workspace and custom built the team’s Notion resource hub.

The goal was to create an all-in-one studio and project management hub that allowed our small team to have all the most current information they needed no matter their availability -from team contact information to meeting recaps, technical documentation, and a “living” Romancing Jan game knowledge base.

The hub also includes a custom project board to help track progress on sprint deliverables across design, engineering, operations and product.

Cross-Disciplinary Team Management

Manage and coordinate work tasks within a fully remote, multi-disciplinary team of 13+ active contributors across narrative design, systems engineering, 3D art, UI/UX, and business development.

Implemented structured onboarding processes for new team members to help reduce ramp time and maintain team cohesion across different time zones and availability constraints. This was accomplished by facilitating regular team sync meetings, specialized working sessions, and cross-functional collaboration between divisions. This helped ensure communication remained open and prevented work silos while also keeping the team motivated within a unique rev-share compensation structure.

Demo Development and Roadmapping

Led comprehensive demo development strategy for "Romancing Jan," transforming project from concept to playable prototype.

By setting a clear milestone structure with bi-weekly deliverables and a hybrid sprint-based development cycle, the team was able to work towards a unified goal of delivering a full demo rebuild within a compressed 12-16 week development timeline.

This included cross-functional roadmapping sessions to collectively define the core game flow, outline narrative structures, and identify unique technical requirements; coordinated storyboarding sessions; and technical brief development.

This custom structure allowed us to keep team members aligned on comfortably delivering core demo features while remaining conscious of existing resource constraints.

Game Production

Contributed to core game systems design including relationship mechanics, crafting systems, and narrative branching structures for story-driven romance simulation game.

I remained heavily involved in technical implementation decisions at every stage, working closely with engineers and designers on system design, player choice mechanics, character creation, and UI/UX integration. This helped with ensuring that technical feasibility aligned with the team’s collective creative vision and platform requirements. This also included participating brainstorm sessions and supporting creative design decisions.

Company: Electronic Arts - EA Digital Publishing and Competitive Gaming Teams

Madden 20 + Madden Mobile Blog Web Support

Site Buildout + Full Blog Content Publishing Support for Madden Product and Community Managers.

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From Ultimate Team Deep dives, game release updates, and playbooks to publishing answers to weekly community questions, ensured content hub served as the top resource for players across various gameplay styles.

Ultimate Team - Madden 20 Championship Series

Full Live Championship Series Web Support + Content Publishing + Full Site Buildout.

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Working in collaboration with the Madden Design and Content teams, the site was updated in real time. Monitored the integrated video streaming feature that allowed viewers to follow the competition live, as well as continuous site updates with the latest in event dates, registration details, and competition results.

Madden Superstar X-Factor Launch - New Web Experience

Site Buildout + Localization + Content Management

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Launched a new interactive web experience in support of the games newly released Superstar X-factor and Superstar Player features. Built out unique pages for each ability as they were released, as well as independent pages for each Superstar player.

Company: Boss Rush Network - Games Editorial, Interviews, Game Reviews, Release Announces

Company: Stax Payments - Full Company Rebrand: Fattmerchant >> Stax

In collaboration with Big Vision, Design, Product, and Leadership Teams

  • Full Website UX Content Strategy and Content Pipelines: 25+ Website Pages

  • Reworked, recategorized, and republished 300+ Blogs and over 2K pieces of collateral

  • Redefined menu labels, CTAs, placeholder texts, form placements, sign-up pages, and product descriptions

  • Managed Internal + External Communication channels, including Production Agencies (PR, SEO, Video)

  • Led Development of Media Kits and Stax Brand Messaging Guidelines

  • Established Content Launch Calendar and Led Content Switchovers: Blog + Social + PR

  • Saw 139% Organic New User Increase, 421M PR media impressions, 84% increase UPV

SAAS and Financial Technology Industry

Before

After

Orlando Business Journal - Full Page Advertorial

  • Local Orlando SMB Businesses

  • Full Copy

Press Release and Media Kit Transition One Pager

  • General Media and Current Clients

  • Copy + PR Editorial Review and Approval

Stax Platform User Sign Up and Registration Forms

  • Prospective Stax Pay clients

  • Full Copy + UX Content Consult

Stax Homepage Redesign: In-House Content Design + Production

Led redesign roadmap of the Stax web experience after it’s initial launch in conjunction with in-house Designer Steve Steger. This included reworking the overarching web design system for greater scalability as new products and features were released.

The goal was to create a more interactive experience that still aligned with the Stax Brand, starting with a simplified homepage. This system would later expand out to a more dynamic content hub that would allow for improved search and content accessibility.

Work Summary: Ideation, Research, Whiteboarding, UX Copy, Content Layout, Editorial Review, Project Management

(Design Prototypes courtesy of Steve Steger)

Served as dedicated Communications lead and Brand Strategist on LMS’s Experience Operation (EO) team supporting Carnival Corp.’s industry-leading IoT wearable (the OceanMedallion™) and Ocean® Interactive Experiences. Managed project resource pipelines, onboard management, proposal development, and submittal of established deliverables.

Partnered with other Global Experience & Innovation Partners: Accenture Interactive, Fjord, Matter, CapGemini, and many others.

Immersive Experiences and IoT

Company: LMS, Inc. - Experience Operations Team

“The Ocean Medallion is a free, wearable device that facilitates extraordinary guest vacation experiences to make cruising more personal and simple than ever before. The Medallion holds your unique digital identity which is encrypted and communicates with thousands of sensors onboard and in port.”

- Princess MedallionClass® FAQ

Press Releases and Experience Operations Brand Promotions

Led the strategy, research, and production SaaS marketing collateral for the company’s newly built data-ingestion and hyper-personalization engine.

  • Enterprise and SaaS Companies looking for Experience-Driven Consultative Services

  • Full Case Study and Press Release Copy Development + Publishing

Food and Beverage On Ship and On Shore Vertical Slices

Content and Comms Support for Dining Verticals (e.g. Dine My Way℠ and OceanNow®) from slice to production of service now capabilities, hyper-personalized recommendations, and seamless dining experiences. Worked with Dining SME on development proposals for new and established experience slices.

  • Consumers: Cruise Travelers

  • Email Content Development + Resource Onboarding + Resource Monitoring

PlayOcean Tag-a-Long and Gaming Vertical Slices

Team Content and Comms Support from Vertical Slice to Production of an interactive, customizable Digital Companion debuting on Princess Cruises’ Regal Princess (November 2017). Worked with internal production leads to outline slice commitments and monitor delivery of assigned mobile app and on-ship experience slices.

  • Consumers: Cruise Travelers

  • Team Content and Comms Support from Vertical Slice to Production of an interactive, customizable Digital Companion debuting on Princess Cruises’ Regal Princess (November 2017)

B2B + B2C UX Content Production

Company: Stax Payments

Topic Ideation + Full Copy Development + SEO Strategy + Digital Publishing. Several projects were part of larger product releases or brand/engagement initiatives.

Payment Processing Secrets eBook and Multi-Channel Campaign

  • Small and Large Business

  • Full Campaign Strategy (Email, Social, Website, eBook), including UX + Campaign Copy, SEO Planning, Web Publishing

Thought Leadership + Executive Ghostwriting for Suneera Madhani, CEO and Founder

  • Entrepreneurs and Business Leaders

  • Executive Ghostwriting + Editorial Review for all full magazine and media features.

Product Release: Surcharge Payment Feature

  • SaaS and Small Businesses

  • Web and Online Product Strategy + Full UX/SEO-driven Copy Development + Publishing

Stax Women’s History Month Campaign: Content Strategy + Production

Recognized with 🏆 Bronze 2023 Telly Award in Branded Social Content | “Women in Fintech” Video Series

Owned the development and publishing production of Stax’s first multi-media women’s history month campaign in collaboration with Stax’s newly hired Creative Services Director. This was accomplished with our two in-house social media managers, our supporting copywriter, as well as third party video production agency.

Scope of work included designing and developing the initial campaign scope, drafting key interview questions for 8 volunteer allies, reviewing and aligning social content, and publishing videos/updating blog content for sharing across social channels.

The goal was to increase awareness of Women in the Fintech, in addition to expanding our reach to engage more women business owners as their trusted payment’s business partner and ally.

Work Summary: Campaign Planning, Editorial Management, Scripting + Production Scheduling, Video Publishing, Copy Development, Project Management

Long Form Content and News Roundups

Things People Say That Make Me Go *Aww Shucks*

If Content is King, Then Context is Queen.

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